Ship and Delivery Policy

1. Shipping and Delivery Methods:

Brightnok Private Limited offers both pickup and delivery services for laundry items.
Customers can schedule pickups through our website, mobile app, or by contacting our customer service team.
We provide delivery options based on the customer's preference, including standard delivery or expedited delivery (additional charges may apply).

2. Pickup Schedule:

Pickup schedules are available based on the customer's location and our operational hours.
Customers can choose a convenient time slot for pickup during the scheduling process.

3. Laundry Processing Time:

Upon pickup, laundry items will be processed within 84 hours/ 4 days, depending on the service package selected by the customer.
Processing times may vary based on the volume of laundry and any additional services requested (e.g., express cleaning, special treatments).

4. Delivery Timeframe:

Standard delivery times typically range from 3 to 4 days, depending on the customer's location and the delivery route.
Expedited delivery options are available for customers who require their laundry items to be returned more quickly Minimum order value Rs 299.00.

5. Shipping Charges:

Shipping charges may vary depending on the customer's location, delivery method chosen, and any additional services requested.
Customers will be informed of shipping charges during the scheduling process and before confirming their order.

6. Delivery Confirmation:

Once the laundry items are ready for delivery, customers will receive a notification via email, SMS, or through our mobile app.
Customers can track the status of their delivery using our online tracking system or by contacting our customer service team.

7. Delivery Guarantee:

Brightnok Private Limited is committed to delivering laundry items in a timely and efficient manner.
In the event of any delays or issues with delivery, customers are encouraged to contact our customer service team for assistance and resolution.

8. Delivery Restrictions:

Brightnok Private Limited reserves the right to refuse delivery to certain locations or addresses that may pose safety concerns or logistical challenges.
Customers will be notified if their location falls under any delivery restrictions.

9. Returns and Refunds:

Please refer to our Returns and Refunds Policy for information on returning laundry items and requesting refunds.

10. Contact Information:

For any inquiries or assistance regarding shipping and delivery, please contact our customer service team at

Contact
phone number :- +917066798488
email :- info@brightnok.com